Frequently Asked Questions (FAQ)

How do I get paid?

After successfully completing your focus group, you will be paid by the facility that is hosting the focus group. Either by check or a Visa gift card.

It seems like I never get selected!

Totally understand your frustration. Here’s some background info that should help clarify the selection process a bit.

All focus group studies have a very specific set of criteria that respondents need to meet before they can qualify.

For example; One focus group may be looking for married women between 30-35 with kids, and an annual household income of $75k+ and they purchase a very specific brand of hand soap. Another focus group might be looking for single men between 20-25 that have traveled by plane in the last 2 months and have eaten at the airport. Some focus group criteria can get super specific!

So even if you meet most, but not all criteria you may still not qualify. It’s kind of like applying for jobs. You may apply for 20 jobs and still not get an interview, let alone a job! Same thing goes for focus groups.

On a positive note; keep in mind there are hundreds of people that are selected to be and participate in a focus group every day. So take courage, it’s just a matter of time.

How do I know if I’ve been selected for a study?

If you have been selected to participate in a focus group you will be contacted by phone and/or email.

I signed up for a focus group, but haven’t heard back from them. What should I do?

If you qualify for a study, you will be contacted by the focus group facility to schedule a time and day to come by and participate.

Can I participate in focus groups that are not in my state?

Yes, you can participate in focus groups that are out of your state as long as they are marked as “National”. To see the full list of current National focus groups, go here:

I don’t live in a major city, do you have any focus groups in my area?

Yes, we do! We don’t often publish focus groups for smaller cities/towns, but we do regularly post focus groups that are open to people nationwide. Have a look:

Also, make sure to sign up for email notifications of new focus groups. You can sign up here: For city, select “National”.

I can’t log in!

Let’s get you back on track! Fastest way to solve this is by resetting your password. Please follow these steps:

  • Step 1: Go to this page and request a password reset email:
  • Step 2: Go to your email inbox and open the password reset email. NOTE: It may take some time for the email to arrive. Also, check the spam/junk folder as it may have ended up there.
  • Step 3: Go to the log in page:
  • Step 4: Click on the link in the email, it will take you to the the password change page.
  • Step 5: Enter new password in both fields and hit the “Submit” button.
  • Step 6: Congratulations! You just changed your password. The system will automatically log you in.

IMPORTANT NOTE: You will also need to register with the focus group facilities that conduct the focus groups after clicking through to register from

Can I bring my kids to a focus group?

It would be best to check with the focus group facility that is conducting the focus group.

I want to know if I qualify for a focus group

You’ll have to register for the focus group you’re interested in. If you qualify, you will be contacted to schedule an appointment.

How do I get started?

To get started, browse the listings here: Once you find one that you are interested in, you can click the registration button and take the pre-qualification survey. If you are selected to participate, you will be contacted by phone or email.

How do I unsubscribe from your emails?

Look towards the bottom on any email we sent you, and you should see a link to “Unsubscribe”. Click that and that will unsubscribe you from our emails.

Why do you have age restrictions on focus groups?

The demographic criteria varies per focus group, and these are determined by the companies that initiate the focus group (companies like Coca Cola, Apple, Ford, etc.). We don’t have any control over this unfortunately.

I’m a recruiter, can I post my focus group on your website?

Yes! Head on over to the recruitment page to submit your focus group:

How do i reset my password?

You can reset your password here: Password Reset

I have to log in multiple times

Please be aware that you will need to create a new account with each of the different focus group facilities that you participate with.

What is your phone number?

At the moment we handle customer service inquiries via email and social media. For assistance, send us an email:

When I try to log in, it says “email address invalid”

When logging in please make sure of the following:

How do I update my email address?

You can update your email address here: (You will have to log in first)

My husband and I both get emails to complete an eligibility survey. If my husband completes the survey first, when I sign one to complete the survey it states I already completed the survey. But I have not completed the survey. My husband and I share the same location address but not the same email address. We share the same land line phone number. What is causing this misread that causes only one of us to be able to complete the surveys?

Unless otherwise posted, the surveys are only available to 1 person per household.

I don’t see my question listed

Click here to contact us with your question.